We ship Monday through Friday. If you pay via PayPal or Credit Card payment should be instant. PayPal e-checks can take a week or longer to clear payment before we can ship your order. Items that are already made and stocked will ship the following day (Monday through Friday) after your order has been processed. More information on custom-made pieces follows.
We charge a flat one dollar handling fee for all orders. This is for the cost of the recycled paper and bubble wrap envelops and transportation to the post office. Shipping insurance is available as an option. Insurance is included on Express Mail packages, but is highly recommended for Priority packages as well. We cannot be held responsible for items lost or broken during shipping!
INTERNATIONAL SHIPPING
For orders placed outside the US, we strongly recommend paying the extra for Express Mail International shipping! USPS does not offer tracking or insurance for priority international packages. Express Mail will come with a tracking number and insurance, so delay/loss of packages is a non-issue. Our shopping cart program will allow you to pay for shipping insurance on priority packages, but it is not an option through USPS. If you choose to pay for insurance during checkout on priority packages, we will ring up your total plus the cost of insurance. Otherwise your package will NOT be insured.
Custom orders
For items/orders that need to be made and are made in-house please allow up to two weeks for wood, teflon and polymer jewelry and up to 4 weeks for stone for us to make your custom pieces. We try to make orders as quickly as possible and get them to you, and most often we get custom pieces made much faster than that. If you have a question about the status of your jewelry, feel free to contact us at any time. If your order contains both custom-made items and already stocked items and you would like the items shipped separately so you don't have to wait on them, you will have to order them separately.
If there will be any unknown delays on your order, or if we have any questions about your order, we will contact you ASAP with information via e-mail, so make sure that the e-mail you use as your login is a real e-mail address that you check fairly regularly.
We reuse/recycle as much packaging material as possible, so don't be bummed that your shiny new jewelry doesn't arrive in a shiny new package. Try to view the wrinkled re-used package as a veteran of the shipping world, and take comfort in the fact that it's in your mailbox instead of a landfill! In addition, we offer optional carbon-offset shipping through ShipGreen for those who choose to use it.
If you have any questions about your order, feel free to contact us.
